Terms and conditions

Payment

You will receive an automatically generated order confirmation after you have approved the order. We reserve the right to make typographical and technical errors. If we are unable to fulfil your order due to sold-out items or similar, you will hear from us within 2 business days.

When purchasing on our website, it is only possible to pay by electronic means of payment - i.e. credit card or Dankort. If you pay by credit card, you are always protected against fraud. You have the option to decline a payment when you receive your payment summary. You have no excess in the event that your card is misused in a webshop that uses SSL (Secure Socket Layer). This means you are better protected than in the physical world, where you have a deductible of DKK 1,200.00 when your Dankort is misused by using the PIN code.

The data you send in connection with purchases paid for with a payment card is encrypted, so only the acquirer (NETS) can read it. Neither Museum for Papirkunst nor anyone else can read the card details.

The amount for the goods is only debited when the goods are dispatched from Museum for Papirkunst. You can never be charged more than the amount you have authorised at the time of purchase.

In our webshop you can pay with the following:
All payment cards, Internationale betalingskort.

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All prices in the webshop include VAT, unless otherwise stated.

Delivery

Rates for delivery in Denmark on orders below 500 dkk. are 75 dkk. Orders abowe 500 dkk are free. Pick up orders in store are free.

Delivery abroad: Contact us for shipping rates

Cookies are used. The data controller for the storage of your data is Museum for Papirkunst.

Log statistics

Log statistics are used at www.paperartshop.dk and means that a statistics system collects information that can provide a statistical picture of how many visitors a website has had, where they come from, on which part of the website they leave, etc. At www.paperartshop.dk, log statistics are used for the purpose of optimising the website and its functionalities.

As a general rule, you can access the website without telling us who you are or otherwise providing personal information about yourself, but in order for you to do business with us via the website, you must register with the following personal information:

Name, address, telephone number, e-mail

When paying by credit card, this information is sent directly encrypted to our payment provider. Museum for Papirkunst does not have access to your card details. We only disclose personal information if required by law or if there is a court order.

The following groups of employees have access to the registered information:
Administration and support.

Additional information about data security and encryption:
We do not store customer data encrypted. We transmit customer data encrypted via SSL connection. The information is not disclosed to third parties. However, relevant information from your order is passed on to shipping companies for the purpose of delivering the purchase on the webshop. No sensitive personal data is registered.

As registered with Museum for Papirkunst, you always have the right to object to the registration, and you have the right to access the information that is registered about you. You have these rights under the Danish Personal Data Act, and enquiries in this regard should be directed to Museum for Papirkunst via e-mail: info@museumforpapirkunst.dk

Is there something wrong with the product

According to the Danish Sale of Goods Act, all goods are covered by a 24-month right of complaint. The right of complaint means that you as a customer can complain about faults and defects in the product that have arisen 24 months after the purchase. However, it is a prerequisite that these defects have not arisen as a result of your incorrect use of the product or other damaging behaviour that has caused the defect. You must complain within a reasonable time after you have discovered the defect. If you complain within 2 months, the complaint is always considered timely. We will reimburse reasonable shipping costs that you may incur in connection with the return of the item when the complaint is justified. As a starting point, the item will be exchanged if possible.

If you have cancelled your purchase

If you have purchased an item via the www.paperartshop.dk webshop, you have the right to cancel the purchase within 14 days of receiving the item. You then have 14 days to return the item to us at the address provided.

Return the item

You can return the item to us by refusing to accept the item when it is delivered, or you can send it back to Museum for Papirkunst. You can also use our cancellation form. The item must always be returned in proper packaging. Remember to get a dispatch receipt so that the parcel can be tracked later. You must enclose a copy of the order confirmation.

You can also return the item in person at our address.

The return address is:
Museum for Papirkunst
Ilsigvej 2, Hune DK-9492 Blokhus

You must pay for the shipping costs when you return the item in connection with a cancellation of purchase. Museum for Papirkunst does not accept parcels sent cash on delivery.

The condition of the item in case of cancellation

If the item is returned and the right of cancellation is exercised, this can be done when the item is returned in substantially the same condition and quantity as when you received it. The right of cancellation lapses if you test the product beyond what is possible by testing the product in a physical store. You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and functioning of the goods. If the product has been tested beyond what is described above, we consider it as used, which means that in the event of cancellation of the purchase, you will only receive a part or none of the purchase amount, depending on the commercial value of the product. Any depreciation in value will of course not be returned.

Refunds

When you cancel the purchase, the purchase price including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery method offered by us) will be refunded to the payment card used to place the order. The amount will be transferred as soon as possible and no later than 14 days from the date on which we have received notification of your decision to cancel this agreement. You will always receive an email when we have received the goods. In the email, you will receive information about the further process of handling your cancellation.

Please note: the right of cancellation does not apply to custom-made products.

Information about complaints

A complaint about a product or service purchased from us can be filed with the Centre for Complaint Resolution, House of Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Centre for Complaint Resolution via the Complaint Portal for the House of Nævnenes Hus www.kpo.naevneneshus.dk.

The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here: http://ec.europa.eu/odr. When filing a complaint, you must provide our e-mail address: info@museumforpapirkunst.dk.

Note: If you are a resident of Denmark, you should complain directly to the Centre for Complaint Resolution (Forbrugerklagenævnet) or another relevant Danish complaints board.